Last week, many European users of Microsoft 365 faced an unexpected interruption of Copilot. This issue, which prompted numerous reactions, was eventually resolved by Microsoft. Discover how the company overcame this obstacle and restored the situation.
The 3 key points not to miss
- European users encountered error messages when using Copilot.
- An unexpected traffic spike disrupted the service, requiring manual intervention from Microsoft.
- Microsoft adjusted its load-balancing rules to permanently resolve the issue.
Copilot service interruption
Until recently, European users of Microsoft 365 experienced difficulties accessing Copilot, a key feature of the software suite. When they tried to use it, they received error messages such as “Sorry, I wasn’t able to respond to that.” This outage affected several services, including copilot.cloud.microsoft and m365.cloud.microsoft, as well as the Copilot button in Edge.
Causes of the outage
The origin of this interruption lies in an unexpected traffic spike. This surge in requests prevented the automatic capacity extension from functioning properly. Microsoft had to intervene manually to adjust this capacity and improve service availability. Additionally, a load-balancing error contributed to the problem, requiring further adjustments.
Solutions provided by Microsoft
To address this situation, Microsoft made adjustments to its load-balancing rules, thereby optimizing the handling of Internet traffic. The company also reversed a recent policy change to stabilize the service. Thanks to these actions, the outage has been completely resolved according to the company’s latest update.
Background and history of Microsoft
Founded in 1975 by Bill Gates and Paul Allen, Microsoft is a pioneering company in the field of computer technology. Known for its Windows operating system, it has expanded its product portfolio to include cloud services, productivity software with Microsoft 365, and artificial intelligence solutions like Copilot. Over the decades, Microsoft has adapted to technological changes, becoming one of the most influential companies in the world.
