Encountering issues with voice chat on PS5, especially when your teammates can’t hear you, is a frustrating situation, especially during an online game. Fortunately, this problem is often related to simple settings or easy troubleshooting steps.
Check audio and microphone settings on PS5
The first crucial step is to ensure that your console correctly recognizes your microphone and that it is properly configured to transmit your voice.
- Access audio settings: From the PS5 home screen, go to Settings > Sound > Microphone. Here, you will see a list of available audio devices. Make sure that the microphone built into your headset, or any other external mic you are using, is selected. Sometimes, the console may detect multiple devices, and if the wrong one is chosen, the sound will not pass through.
- Test the mic: Still in the same menu, use the “Test the microphone” function. When speaking, you should see a sound level bar animate according to the strength of your voice. If the bar does not move, it may mean that the mic is not properly connected, is defective, or is muted.
- Check hardware and software mute: Some headsets have a physical button to mute the mic. Make sure it is not activated. Also, check in the settings if the mic is not muted via the system. A muted mic will not transmit any sound, even if everything is properly connected.
Check in-game voice chat settings
Each video game has its own settings for voice communication. It is important to check that you have enabled voice chat in the game itself, as an active mic on the console is not enough.
- Enable voice chat: In the game’s Options or Settings menu, look for the section dedicated to audio or voice chat, then make sure the function is enabled.
- Mic volume: Check that the mic input volume in the game is not at the minimum. A setting that is too low can make your voice inaudible.
- Voice channel: Some games use different channels: for example, a group channel, a team channel, or a global channel. Make sure you are connected to the right channel where your friends or teammates are waiting for you.
- Transmission mode: Some games offer the choice between push-to-talk (press a button to talk) or open mic (voice transmitted continuously). Depending on your preference, choose the appropriate mode. If you are in push-to-talk, make sure to use the corresponding key during your conversations.
Check network connection and permissions
A stable Internet connection is essential for voice communication to work properly.
- Internet connection: Prefer an Ethernet (wired) connection for more stability, or a strong and stable Wi-Fi. An unstable connection can cause sound cuts or prevent your voice from being transmitted.
- NAT configuration: NAT (Network Address Translation) determines how easily your console communicates with other players. If your NAT is strict, it can block voice chat features.
Go to Settings > Network > Settings > NAT Configuration to check if your status is Open, Moderate, or Strict.- Open NAT: Smooth communication with all players.
- Moderate NAT: Communication possible but sometimes limited.
- Strict NAT: Very restricted communication, often the cause of voice issues.
If your NAT is strict, you can improve the situation by configuring your router to enable UPnP, open certain ports, or use a DMZ.
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Test with another headset or mic
Before going further, it is recommended to check if the problem is not with your hardware.
- Change headset/mic: If possible, plug another headset or mic into your PS5. If the problem disappears, it means that the initial mic or headset is defective, improperly connected, or incompatible.
- Correct connection: Make sure your headset is properly plugged into the controller’s jack or via USB, depending on the type of accessory. An improperly inserted connection can prevent the mic from working.
Restart the console and reset audio settings
Sometimes, temporary bugs or software conflicts can prevent the mic from working.
- Restart the PS5: Completely turn off the console, wait a few seconds, then turn it back on. This resets many processes and can fix temporary bugs.
- Reset audio settings: If the problem persists, in Settings > Sound > Reset audio settings, you can restore the default settings for all audio devices, including the mic. This erases any custom configuration that could be causing issues.
Update the PS5 and the game
Software bugs related to voice chat can be fixed through updates.
- System update: Go to Settings > System > System Software > Update, and make sure your PS5 is using the latest firmware version.
- Game update: Ensure that the game in question is also up to date, as developers regularly release patches for online features, including voice chat.
Check privacy and communication settings
For security and user protection reasons, Sony offers privacy settings that can block voice communication.
- Privacy settings: In Settings > Users and Accounts > Privacy > Communication and Content Control, check that nothing prohibits or limits voice communication with your friends.
- Restrictions for minors: If your account is linked to a child or teen profile, some restrictions may be automatically activated. You may need to ask an adult or the family account manager to change these settings to allow voice chat.
Summary of actions to follow if you are not heard in PS5 voice chat
| Step | Description |
| Check mic selection | Ensure the mic is active |
| Test the mic | Use the test option in settings |
| Adjust mic volume | Increase volume in the game or console |
| Check connection and NAT | Ensure a good connection and open NAT |
| Try another headset | Eliminate a hardware issue |
| Restart the console | Fix temporary bugs |
| Update PS5 and game | Install the latest software versions |
| Check privacy settings | Allow voice communication |
